Politique de remboursement

🛍️ Return & Refund Policy – L’Atelier de Jaad

📦 Returns

You have 14 days after receiving your order to request a return.
To be eligible:

• The item must be unused, unwashed, and in its original packaging

• Personalized items are non-returnable and non-refundable, unless defective

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📝 How to request a return?

Please email us at labd.inc@gmail.com with the following:

• Your order number

• Reason for the return

• A photo (if the item is damaged or defective)

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💸 Refunds

Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.
If approved, your refund will be processed to your original payment method within 5–10 business days.

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🚫 Non-returnable items:

• Personalized or custom-made products

• Sale or clearance items

• Gift cards

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❗Shipping Costs

Return shipping costs are the responsibility of the customer unless the product is defective or incorrect.